We have a 14-day return policy, which means you have a period of 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, in the original packaging. You’ll also need the invoice / delivery note as proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping address, to be sent at the buyers cost. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as foodstuffs, which includes tea). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, which could take up to 14 days, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.